Frequently Asked Questions

Is there a live on requirement?

First time freshmen are required to live on campus their first academic year, or if coming in as a new student for spring semester, the entire spring semester. The live-on requirement also applies to early/middle college students.

How do I request maintenance for my room?

What is the resident student mailing address?

The new Student Mail Center opened in fall 2010The Student Mail Center is located in Highsmith Student Union between the bookstore and the food court. All residential student mail and packages will be received and picked up at this location.  Packages and letters can be picked up during Highsmith Student Union hours.

New residentials students must visit the Student Mail Center to request a mailbox and key. Your mailbox will remain the same while you are a residential student, regardless of if you change residence halls or rooms.

Note: Students who would like to ship packages prior to arrival can send them to 2500 University Heights and they will be held until the resident arrives and requests a mailbox.

Individual mailing addresses follow this pattern:
Student Name
UNCA Box # xxxx
2500 University Heights
Asheville, NC 28804

View the Student Mail Center Mass Mailing Policy

If have questions about mail services, please feel free to call the Student Mail Center at 828.258.7679, or e-mail studentmailservices@unca.edu.

What will be in my room?

Typical Resident Student RoomAll UNC Asheville's Residence Hall rooms come equipped with:

  • Single bed
  • Study desk with chair
  • Dresser
  • Window blinds
  • Shower curtain
  • Closet space
  • MicroFridge® - a combination microwave, refrigerator and freezer
  • Philo TV - a streaming service offered exclusively to residential students for watching live TV on devices across campus
  • Direct and wireless internet service (computer labs are also available)
  • Trash and recycling cans

What should I bring?

  • Toiletries (including toilet paper)
  • Pillow, blanket, and bed linens (XL twin sheets)
  • Bath towel, washcloth, and shower caddy
  • Clothes hangers, laundry hamper, and laundry detergent
  • Rain gear and winter clothing
  • Microwave-safe dishes
  • Poster putty or tape
  • Non-abrasive cleaning supplies
  • First Aid supplies
  • Desk Lamp & Extra Light Bulbs
  • Flashlight and batteries
  • Surge protector for all electronic equipment
  • Ethernet Cord - optional (all buildings are equipped with wireless connection)
  • TV, computer, or lap top

What not to bring for my room?

  • Candles, incense, hookah, or any flame-associated products
  • Pets (fish in 10-gallon or smaller tanks are allowed)
  • String lights
  • Tube lights
  • Combustible or explosive materials, including weapons, ammunition, fireworks, smoke bombs, gasoline, and oil
  • Knives
  • Toasters or toaster ovens
  • Open-coil burners
  • Hot plates
  • Deep-fat fryers
  • Hot-oil popcorn poppers
  • Electric skillets, woks, griddles, or grills
  • Halogen lamps
  • Hover boards

Any student using fireworks or smoke bombs or found to be in possession of a weapon may be removed from the residence halls immediately and will be subject to the UNC Asheville Citizenship Education System.

For a complete list of approved or prohibited items, please see the Resident Student Handbook.

UNC Asheville's room and board fees for 2018-2019

  • Standard Double Room: $2,644 per semester
  • Governors Hall Triple Room: $2,582 per semester
  • Ponder Hall Double Room: $2,719 per semester
  • The Woods apartment-style residence halls double room: $3,578 per semester
  • Single Room - Governors Hall and Governors Village: $3,364 per semester
  • Single Room - Ponder Hall: $3,464 per semester
  • Single Room - The Woods apartment-style residence halls: $4,028 per semester
  • Year-round housing - The Woods apartment-style residence halls double room: $4,571 per semester
  • Year-round housing - The Woods apartment-style residence halls single room: $5,146 per semester
  • Meal Plan*: $2,046 per semester (required for all residential students, except those living in The Woods)
  • Special Block Plans for The Woods:
    • Block 150: $1,175.93
    • Block 100: $802.50
    • Block 75: $606.69
    • Block 40: $327.42
    • Block 20: $184.04


Room fee refunds are calculated based on a nightly rate.

How do I do my laundry?

Residence Hall Laundry

Laundry services are provided through a partnership with Caldwell & Gregory. Laundry facilities are located on the first floor of each residence hall, except Ponder Hall which has laundry rooms on the 2nd & 4th floors. Each laundry room has instruction signs on the proper use of the equipment and how to notify Caldwell & Gregory if a machine malfunctions.

Included Laundry

For all residential students, the cost of laundry is included in your room fees. There are no additional charges for washing or drying.


  • Students should have a full load of clothes each time they use the machines for best results. 
  • Because the washers are high-efficiency front loading, students should only use H-E detergent.

Wash Alert

Want to know the status of washers and dryers in your residence hall? Check out which machines are available through the Wash Alert monitoring system. You can set it up to email or text you when machine is available or when your washing or drying is complete.  (Wash Alert is not yet available in the Governor’s Village laundry rooms.)

Here is how it works:


Sign on by using the convenient QR code posted in each laundry room to monitor via your phone.  Or you can connect from your PC or laptop by clicking on the laundry room location from the list below. 


You will be able to see the availability of machines in your laundry room in real time.


If several machines are in use, you can request a text or an email when a machine becomes available.


Start your machine, then choose your machine on the Wash Alert site and enter your text or email information to be notified when the cycle is complete.

Who is my Residential Assistant?

Information for Parents

The mission of the Division of Student Affairs is to develop and implement programs and services that foster an inclusive, nurturing, and challenging community in which all students have the opportunity to engage in integrated and transformative learning which prepares them to be productive citizens of a global society and develop a lifelong commitment to learning and personal wellness.  Knowing that parents and family members play a vital role in their student’s success, we value you as true partners in this endeavor. Please visit the UNC Asheville Family Page and don't forget about Family Weekend. If you can concerns about your student, please do not hesitate to contact our office.

How do I visit campus?

Being here is the best way to get a feel for UNC Asheville. So we encourage you to visit our campus as many times as you can. Come for an informal group tour, a campus-wide event or a personal chat with an Admissions staff member or faculty. The more you see us in action, the easier your decision will be. Let us know if we can be of any assistance in planning your campus visit. Get more details and register for campus tours at UNC Asheville.

What if I can't find the answer to my question on this page?

If you have additional questions that were not answered here, please feel free to call us at 828.251.6700, or e-mail us at reslife@unca.edu, for more information.